These General Conditions of Purchase regulate the use of the website www.royalorganics.org (hereinafter “the website”) of which Royal Organics S.L. (hereinafter”TheCompany”) is the owner, with registered office in Santa Cruz de Bezana, Cantabria,provided with NIF B67728220, and registered in the commercial register of Santander.
The use by the customer of the services of the internet store presupposes, in any case, adherence to the General Conditions of Purchase in the version published by the company at the time of the purchase order. Therefore, it is advisable that the customer reads these General Conditions before proceeding to make a purchase.
1. SCOPE OF THE CONTRACT
These General Conditions of Purchase apply to the sale of all the company’s items through its website, to consumers to whom orders can be delivered in Spain (euro area only).
The Company informs that its website is exclusively aimed at an audience over 18 years of age.
The company reserves the right to cancel a customer’s access account if fraudulent, speculative or bad faith acts are detected in the use of this service.
The applicable prices are those indicated on the website on the date of the order. The prices are detailed in each article and include the vat (Value Added Tax) that corresponds.
The payment will be made at the end of the purchase process and will be an indispensable condition for the formalization of the same.
In no case can the payment be made later.
Payment is not accepted through deferred procedures such as cash on delivery.
Supported means of payment: Purchases can be paid with:
– Credit card Visa®, Mastercard® ,
– Debit card 4B or 4B Maestro,
– Apple Pay,
– Google Pay.
In any case, the choice of the means of payment is made during the purchase process on the corresponding screen. The customer must notify the company of any improper or fraudulent charge on the card used for purchases, by email or telephone, in the shortest possible time so that the company can carry out the appropriate procedures. Providers or issuers of means of payment may adopt anti-fraud measures that entail the rejection of certain types of transactions. The company is not responsible for the application of this type of security policies.
The delivery time is 3 to 5 working days. Orders will be shipped the day after receipt of the firm order.
5. EXCHANGES, RETURNS AND WITHDRAWAL
No changes or returns or right of withdrawal will be accepted because once the product has been sent, the company cannot guarantee non-handling.
Refunds of money with return of merchandise will only be accepted if the product arrives broken or the box damaged.
For the return to be accepted it will be necessary to attach photos, delivery note and any type of document accrediting the reception in that state.
It is also recommended that it is not picked up by the customer if the packaging is not in proper condition.
6. SHIPPING COSTS
The shipping costs will be calculated automatically by the web after entering the shipping address. Due to free shipping promotions, discount codes, weights and delivery and delivery zones shipping costs may vary from order to order.